Shen Clinical Services LLP Privacy Policy

Effective Date: 10th October 2023

This privacy policy describes how Shen Clinical Services LLP and its related companies and subsidiaries (collectively “SCS”, “we”, “us” or “our”) collect, use, share, and protect personal information. This policy applies to information collected through our websites, mobile applications, offline interactions, and other systems.

Information We Collect

We only collect information that helps us provide and improve our services or as required by law. The types of information we collect include:

  • Contact details such as your name, email address, postal address, phone number and any other information you provide when you access our services, register for an account with us, sign up for our newsletters, enter into any competition or promotion or complete customer surveys for us.
  • Financial information such as credit/debit card numbers, bank account details and payment related information.
  • Profile information you provide for your user account such as username and password, interests, preferences, feedback etc.
  • Usage information about how you use our services.
  • Marketing information such as your communication preferences and sign ups.
  • Other information from interacting with our services including device information, location data, page views etc.
  • In addition to the information mentioned in our general policy, as a clinical research organization, we may also collect:
  • Demographic information such as age, gender to determine eligibility for clinical trials.
  • Health records including medical history, diagnoses, laboratory test results, medications and procedures to evaluate eligibility and reactions.
  • Opinions, questionnaires and diaries regarding effects and responses to investigational treatments.
  • Biological samples or images to analyze response.

We collect this information after obtaining necessary ethics approvals and explicit consents from trial participants. The information is appropriately deidentified or anonymized for storage and analysis

How We Use The Information

We only use your personal information as required to operate our services, provide customer support, make improvements, display personalized promotions and content. This includes:

  • Providing and delivering products and services you request.
  •  Processing payments for our services. 
  • Communicating with you about your account, transactions, services, offers and responding to your queries.
  • Developing new products and services.
  • Personalizing content and experiences regarding our services.
  • Conducting research and analysis of our services.
  • Protecting against fraud, spam, abuse etc. 
  • Enforcing terms and conditions of service.
  • Legal and regulatory compliance.

How We Share The Information 

We do not sell or share your personal information to third parties except: 

  • To service providers under contract who help with parts of our operations such as fraud prevention, bill collection, marketing etc. Our contracts require these service providers to safeguard the information and not to use it for any other purposes.
  • Law enforcement agencies and regulators as required by applicable laws and regulations.
  • Business transfers in case of a merger, acquisition, bankruptcy etc. where customer information transfers as a business asset. 
  • In addition to the uses in the general policy, as a clinical research company we may use your information for:
  • Evaluating you for eligibility in clinical trials based on health conditions.
  • Analyzing effects and side effects during clinical trials.
  • Presenting summarized analyses to pharmaceutical clients after ensuring anonymity.
  • Submitting results to government drug regulators when seeking approvals.

How We Share The Information

  • In addition to the general policy, we share participating patient’s information with:
  • Ethics committees and regulators for approvals, reviews and inspections.
  • Pharmaceutical clients after complete anonymization for analyzing drug effects without revealing individual identities. 

Data Retention

We retain your personal information as long as required to operate our services, comply with our legal obligations, resolve disputes and enforce our agreements. The actual retention periods vary based on your account status, type of information, legal requirements etc.

Your Rights

As per Indian regulations including the Information Technology Act 2000 and Rules 2011, you have the right to access, correct and delete your personal information with us. You can manage your information linked to your online account or submit requests to info@shenclinicalservices.com. 

Security 

We use reasonable safeguards including encryption, firewalls etc. to protect your information. While we strive to protect your information, no method of storage or transmission over the internet is completely secure. We cannot guarantee absolute security of your information.

Here is an updated privacy policy for Shen Clinical Services LLP, a clinical research organization registered in India, with additional details specific to clinical research privacy standards:

Changes To This Policy

We may amend this policy from time to time and will post updated versions on our websites and mobile applications. We recommend you regularly check for the updates.

In addition to changes mentioned in the general policy, we may also update the policy based on changing clinical research regulations globally including ICMR, CDSCO, GCP guidelines etc.

Governing Law

This policy shall be governed by the laws of India. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

Contact Us
If you have any questions about this privacy policy or wish to exercise your rights, please contact our Data Protection Officer at:

Attn: Data Protection Officer
Shen Clinical Services LLP